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NV #0023823 | CA #695664
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Privacy Policy

Effective Date: August 1, 2025

Who We Are

We provide professional hardwood flooring installation, refinishing, and restoration services in Reno, Sparks, and the greater Northern Nevada/Lake Tahoe region. Northern Nevada Hardwood Floors (“NNHF”, “we,” “our,” or “us”) operates the website https://hardwoodfloorsnevada.com. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make purchases, or interact with our services.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Information We Collect

We may collect the following information when you use our website:

  • Personal Information: Name, email address, phone number, shipping/billing address, and payment information (when placing an order).
  • Account Information: If you create an account in our online store, we collect login credentials and order history.
  • Order Information: Products purchased, order notes, and payment details processed securely through WooCommerce and its payment gateways.
  • Usage Data: Analytics information including IP address, browser type, device type, and pages visited, collected via Google Analytics.
  • Comments & Forms: Data submitted through contact forms, estimate requests, or blog comments, along with IP address and browser information for spam detection.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Our site uses cookies to:

  • Enable cart and checkout functionality through WooCommerce.
  • Save login/session preferences for registered users.
  • Track website traffic and user behavior via Google Analytics.
  • Remember your browsing preferences for a better user experience.

You may disable cookies in your browser, but certain site functions (like checkout) may not work properly.


How We Use Your Information

We use collected data to:

  • Process and ship online orders.
  • Respond to estimate requests and customer inquiries.
  • Improve website performance and user experience.
  • Analyze site traffic and marketing effectiveness with Google Analytics.
  • Send service updates, promotions, or account information (only if you opt in).


Who We Share Your Data With

  • WooCommerce & Payment Processors (Stripe): Your payment data is processed securely by third-party payment gateways (e.g., Stripe, PayPal). We do not store full credit card information.
  • Google Analytics: We use Google Analytics to measure website traffic and performance. Learn more at Google’s Privacy Policy.
  • Spam Detection: Visitor comments and form submissions may be checked through an automated spam detection service.

We do not sell or rent your personal information to third parties.


Data Retention

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

  • Orders: Order information is retained for legal, accounting, and tax purposes.
  • Accounts: Registered user information is stored until the account is deleted.
  • Comments: Comments and metadata are retained indefinitely unless you request removal.
  • Analytics Data: Google Analytics retains user-level data for [default retention period, typically 14 months].


What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You may request at any time to:

  • Receive an exported file of the personal data we hold about you.
  • Correct or update your account details.
  • Request deletion of your personal data (excluding data we are required to keep for legal or administrative purposes).

To exercise your rights, please contact us at info@hardwoodfloorsnevada.com.

Embedded Content

Articles and blog posts on this site may include embedded content (e.g., videos, images, or links). Embedded content from other websites behaves as if you visited the other website directly, and those sites may collect data about you.


Security

We take appropriate technical and organizational measures to protect your personal data. However, no transmission over the Internet can be guaranteed as 100% secure.

Contact Information

For privacy-related questions, please contact us:

Northern Nevada Hardwood Floors
330 Cheney St, Reno, NV 89503
Phone: (775) 329-6279
Email: info@hardwoodfloorsnevada.com

Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or services. Updates will be posted on this page with the effective date.

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