Effective Date: August 1, 2025
Welcome to hardwoodfloorsnevada.com, owned and operated by Northern Nevada Hardwood Floors (“NNHF”, “Company,” “we,” “our,” or “us”). By accessing or using our website, online store, or services, you agree to these Terms of Service (“Terms”). Please read them carefully.
If you do not agree with these Terms, please do not use our website or services.
1. Use of Our Website
- You must be at least 18 years old to make purchases or submit personal information through our site.
- You agree not to misuse our website, attempt unauthorized access, or interfere with its functionality.
- Content on this site (including text, images, and logos) is the property of Northern Nevada Hardwood Floors and may not be copied or redistributed without permission.
2. Online Store & Orders
Our online store is powered by WooCommerce.
- Product prices are listed in U.S. dollars and are subject to change without notice.
- Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our discretion (e.g., due to stock availability, pricing errors, or suspected fraud).
- Once an order is placed, you will receive an email confirmation. This confirmation does not guarantee acceptance of the order until processed and shipped.
3. Payment Processing
- Payments are securely processed through Stripe.
- We do not store or retain financial data such as credit card numbers on our servers.
- By submitting payment information, you authorize Stripe to process your payment in accordance with their policies.
4. Shipping & Delivery
- We aim to ship orders promptly, but delivery times may vary depending on location and carrier.
- We are not responsible for delays caused by carriers, weather, or circumstances beyond our control.
- Shipping costs, if applicable, will be displayed at checkout.
5. Returns & Refunds
- Custom hardwood services and installations are non-refundable once work has begun.
- For store purchases (e.g., hardwood products, accessories), return eligibility will be clearly outlined at checkout. Returned items must be in unused condition and in original packaging.
- Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
6. Service Estimates & Contracts
- Estimates for hardwood flooring installation, refinishing, or custom services provided via this site or by phone/email are not binding until confirmed in a written service agreement.
- Project timelines and costs may vary depending on site conditions and customer requirements.
7. Limitation of Liability
- Our website and services are provided “as is” without warranties of any kind.
- We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website, store, or services.
- To the fullest extent permitted by law, our total liability for any claim will not exceed the amount paid for the product or service in question.
8. Privacy & Data Use
Your use of our website is also governed by our Privacy Policy. By using our site, you consent to data collection and tracking through tools like Google Analytics and WooCommerce cookies, as described in that policy.
9. Changes to Terms
We may update these Terms of Service from time to time. Updates will be posted on this page with the revised effective date. Continued use of the site after changes indicates acceptance of the new Terms.
10. Governing Law
These Terms are governed by the laws of the State of Nevada, without regard to conflict of law provisions. Any disputes will be resolved in the state or federal courts located in Washoe County, Nevada.
11. Contact Us
For questions regarding these Terms, please contact us:
Northern Nevada Hardwood Floors
330 Cheney St, Reno, NV 89503
Phone: (775) 329-6279
Email: info@hardwoodfloorsnevada.com